Release Date: September 29, 2020
Release Date: September 17, 2020
Release Date: July 10, 2020
Release Date: April 27, 2020
COVID-19 Starter Kit
In-Database Machine Learning Recommendation
Low-Rank Approximation Machine Learning
Graph Algorithms
Shortest Path
Centrality
Community Detection
Release Date: January 08, 2020
Release Date: September 25, 2019
Deprecation Date: March 31, 2020 (See https://docs.tigergraph.com/tigergraph-cloud/tigergraph-cloud-v1-to-tigergraph-distributed-cloud-faqs)
Patch TigerGraph V3.0.5 with GSQL Bug Fixes for New Solutions
Support TigerGraph V3.0.5 for New Solutions
Support TigerGraph v2.6.3 for New Solutions
Allow Users to choose v2.6.3 or V3.0.5 at New Solution Provisioning
Support Microsoft Azure as one of the Cloud Platforms
Advanced Developer Tool: GSQL Web Shell for Non-Free Tiers
TigerGraph Database Version Upgrades to TigerGraph 2.6 For New Instances
Starter Kit Categorization at Solution Provisioning
6 New TigerGraph Starter Kits
New product name: "TigerGraph Distributed Cloud"
New URL: tgcloud.io
Option to provision a TigerGraph Distributed Cluster
Option to provision a Highly Available TigerGraph Cluster
Added Steps in Cloud Portal Provision Workflow
New TigerGraph Starter Kits
Single Server Enterprise Edition
Self-service Signup and Registration at tgcloud.us
Free Credits for 1st Time Sign Up
Available in 8 Tiers of Instances (Free Tier Included) and 6 Global Regions
Flexible Billing and Pay As You Go Pricing
Secure and Isolated Network (VPC) for Each TigerGraph Cloud Account
Fast Data Loading through S3 and Local Files
13 TigerGraph Starter Kits with Sample Datasets and Queries
Start/Stop/Terminate TigerGraph Solutions On Demand through Cloud Portal
Built-in Backup and Restore through TigerGraph Admin Portal
Rich Metrics from System Monitoring Panel on Cloud Portal
Convenient Application Development Through RESTful Endpoints
Watch Quick Start Video and Start Your TigerGraph Cloud Solutions in 5 Minutes!
TigerGraph Cloud is built on the same TigerGraph Enterprise Server engine that is delivering the fastest and most scalable graph database.
Generally speaking, most of the documentation for TigerGraph Enterprise Server also applies to TigerGraph Cloud. However, since TigerGraph Cloud does not have a command line interface in OS level, any command line features are not supported in the same way. In many cases, an alternative GUI-based method has been introduced. For advanced OS level commands, you can submit a support ticket for more information.
In April 2020, GSQL Web Shell is introduced for TigerGraph paid tiers. It allows for all GSQL commands except for user management and password changes.
See the TigerGraph Cloud FAQs for answers to common questions.
Topic
TigerGraph Enterprise Server
TigerGraph Cloud
GSQL Graph Algorithm Library
Yes
Installation not yet supported. Generated algorithms can be copied-and-pasted into the Write Queries code panel in GraphStudio
Release Notes
Yes
TigerGraph Cloud Provides Two Database Versions: V2.6.3 and V3.0.5
GSQL 101
Yes
Basic concepts still apply, most CREATE, INSTALL, LOAD, and RUN commands are replaced with the GraphStudio GUI-based approach.
GSQL 102 Pattern Matching
Yes
The same patterns can be used in queries.
MultiGraph Overview
Yes
Yes. Choose V3.0.5 in TigerGraph Cloud
Hardware and Software Requirements
Yes
N/A
Installation and Configuration
Yes
N/A. There are a few simple steps to install a Starter Kit. See the TigerGraph Cloud FAQs.
User Access Management
Yes
Yes. Choose V3.0.5 in TigerGraph Cloud for multiple users in one TigerGraph solution.
Data Encryption
Yes
N/A. TigerGraph Cloud is setup already for encrypted data at rest and at motion.
System Management
Yes
The Cloud Admin Portal is enhanced over the TigerGraph Server Admin Portal. Backup and Restore is done through the Cloud Admin Portal.
GraphStudio UI Guide
Yes
Yes
GSQL Demo Examples
Yes
Yes
GSQL Language Reference, Part 1 Data Definition and Loading
Yes
Yes. GSQL Web Shell (Paid Tiers) supports Data Definition and Loading. Data files can be imported into the filesystem through GraphStudio, or submit support request to import into the filesystem. In addition, the operations can be performed through the GraphStudio user interface.
GSQL Language Reference, Part 2 Querying
Yes
Yes
RESTPP API User Guide
Yes
Yes. Note the URL assigned to your solution.
Transaction Processing and ACID Support
Yes
Yes
Data Loader User Guides
Yes
S3 Loader can be used through the GraphStudio interface. In addition, S3 Loader and Kafka Loader can be used in GSQL Web Shell (Paid Tiers).
Watch Quick Start Video and Start Your TigerGraph Cloud Solutions in 5 Minutes!
Welcome Your Feedback for TigerGraph Cloud at tgcloud-feedback@tigergraph.com
A: TigerGraph Cloud gets you up and running with the fastest and best price-performance graph platform in just minutes. TigerGraph's native parallel graph and deep link analytics give you both speed and scale, even on the most complex tasks. The GraphStudio visual design interface enables everyone on your team to be a guru in graph. And our starter kits for popular use cases mean you can have an example graph application working in minutes. Since it requires far fewer machines to achieve high performance, TigerGraph’s price performance sets a new bar for the graph database industry.
A: Yes, in both instances.
Free Credits: A $25 credit will be automatically granted to each new registered account. The free credits is valid for 30 days after initial use.
Free Tier Instance: When you select an instance type, you will see that one instance type is designated as the Free Tier. For each registered account, you may provision one solution from the Free Tier. Free Tier instances do not include backup and do not include support.
If no user activity is detected for more than one hour, TigerGraph may automatically stop a Free Tier instance. Users can manually restart the free tier instances from their cloud portal. After 7 days of inactivity, TigerGraph may terminate the inactive free tier instances. For additional information, see TigerGraph Cloud Terms.
Tip: If you need to save your work from a Free Tier instance, export the solution (which saves your graph and queries) and write queries which print all your data to files.
A: Known Capacity Issues: Free Tier instances are provisioned on a common instance type in a data center region of the cloud provider (AWS). During the surge cloud usage period, such as the current global lockdown due to COVID-19, cloud providers across the globe are experiencing capacity issues.
It is possible that when you provision a free tier instance, it will not provision successfully on the first try because of the peak usage in a certain region in the backend cloud platform (AWS). Please be patient and try to provision in another region, or at a later time when there is enough capacity in the region. For any stopped free tier instances, when you restart the solution, it is possible that your solution cannot restart with a machine because of the capacity issue from the cloud provider. In this case, try to restart the solution at a later time when there are more machines available in the region of the cloud provider (AWS). In both scenarios, you can look at the log in "My Activities" and the capacity issue is logged. Submit a support ticket if the capacity issue persists.
To reserve an instance for guaranteed capacity, please submit a support ticket and contact sales@tigergraph.com to arrange a long term contract for reserved TigerGraph instances.
A: TigerGraph Cloud offers two cloud platform options: AWS and Azure. In AWS, supported regions are: US-West-1 (N.Cal), US-East-1 (N. Virginia), EU-West-1(Ireland), EU-West-2(UK), EU-Central-1(Germany) and AP-Northeast-1(Japan). In Azure, supported regions are: West US (California, US West), West Europe (Amsterdam, Netherlands).
More regions and platforms will be added soon.
Q: Can I choose different versions of TigerGraph on TigerGraph Cloud?
A: Yes. When you create a solution, you can choose the database version you would like to use.
A: Yes. In the latest version of TigerGraph Cloud, you can provision a highly available TigerGraph cluster by entering 2 for the replication factor during the provisioning process. Future versions of TigerGraph Distributed Cloud will support higher replication factors. The configuration is active-active, meaning that all copies of the data are available to answer queries.
NOTE: HA systems must have a minimum of 3 instances, This means that the smallest supported cluster configuration for a replicated system is two-way partitioning X two-way replication = four instances.
A: Please see the section on pricing on our website at www.tigergraph.com/cloud/. For further assistance, contact TigerGraph at sales@tigergraph.com
A: TigerGraph Cloud includes automatic scheduled backup, built-in encryption and other security features, patching, replication and distributed database option. In addition, you can now provision a distributed database as well as a replica cluster for high availability. As a cloud service, many of the administrative and operational tasks - for monitoring, restoring, upgrading, for example - are just a click away. In addition to operations and management for your TigerGraph databases, TigerGraph Cloud also offers Starter Kits to provide instant experience to various graph analytics use cases. The list of Starter Kits can be found here: https://www.tigergraph.com/starterkits/
A: Yes. For basic accounts with credit card billing, there is a limit of 160 vCPUs and 20 instances. A solution is one logical database, which may include several instances due to a distribution database configuration and replication. For accounts running exclusively on Free Credit and that have not yet entered a valid credit card, there is a limit of 16 vCPUs and two solutions. For each registered account (with or without a valid credit card), you may only provision one solution from the Free Tier. To allow more vCPUs and solutions, please contact TigerGraph at sales@tigergraph.com.
Total number of instances in a cluster = replication factor x partitioning factor
A: Data must be loaded and queries must be installed first. Please perform the following steps after the solution is provisioned:
Connect to GraphStudio through “Open Solution Via Domain” from the cloud portal.
On the Load Data tab, click the Load button to load the sample dataset.
On the Write Query tab, click the Install button to install the sample queries.
Now you can run queries on the starter kit's sample data. Please visit tigergraph.com/starterkits to watch the overview video for each starter kit.
A: TigerGraph Cloud is instance-based and offers an administrator portal to monitor the performance and health of each machine instance.
A: TigerGraph Cloud will provide teams with the flexibility to use the cloud vendor of their choice, so there will be no vendor lock-in. For the current version, TigerGraph Cloud offers instances on both AWS and Azure platforms. More cloud platforms are coming soon. If you require immediate assistance to manage TigerGraph on another cloud provider, please contact sales@tigergraph.com.
A: Yes, TigerGraph supports TigerGraph cloud users using paid tiers. See the Support Policy terms at https://www.tigergraph.com/support-policy/. For free tier instances, support is not included; therefore, support tickets for free tier solutions are answered when support staff bandwidths allows. See Section 1.4 in https://www.tigergraph.com/tigergraph-cloud-subscription-terms/. Additional developer resources for free tier users: join TigerGraph developer community at https://community.tigergraph.com.
A: The TigerGraph GraphStudio™ UI (User Interface) provides an intuitive, browser-based interface that helps users get started quickly with graph-based application development tasks: designing a graph schema, creating a schema mapping, loading data, exploring the graph, and writing GSQL queries.
In addition, for TigerGraph paid tier solutions, users can use GSQL Web Shell to write GSQL Commands in an interactive command line shell. Users can access GSQL Web Shell through the solution panel from their Cloud Portal. This GSQL Web Shell opens up more data loading options such as S3 Loader (parquet format) and Kafka Loader.
A: TigerGraph uses GSQL, the query language designed for fast and scalable graph operations and analytics. GSQL’s similarity to SQL, high-level syntax, Turing completeness, and built-in parallelism brings faster performance, faster development and the ability to describe any algorithm.
You can start learning GSQL from our tutorial GSQL 101. We also support a RESTful API and JSON output for easy integration with application languages like Python, Java, and C++.
Start learning GSQL and become a TigerGraph Certified Associate today: www.tigergraph.com/certification/
A: Yes. If you use V3.0.5 in TigerGraph Cloud, MultiGraph is supported through GraphStudio. Please refer to https://docs.tigergraph.com/ui/graphstudio/design-schema for the new MultiGraph Support through GraphStudio starting TigerGraph V3.0.
A: We support AWS S3 import and local file upload through GraphStudio. Spark loading is available through our open source JDBC Driver. See https://github.com/tigergraph/ecosys/tree/master/etl
In addition, for TigerGraph paid tier solutions, users can use GSQL Web Shell to write GSQL Commands in an interactive command line shell. This GSQL Web Shell opens up more data loading options such as S3 Loader (parquet format), Kafka Loader and other complex loading jobs. Users can access GSQL Web Shell through the solution panel from their Cloud Portal.
For complex loading jobs through GSQL Web Shell for paid tier solutions, please submit a support ticket from your cloud portal for more information.
A: As long as there is remaining free credits in your account, the data of your solutions will be preserved by the provisioned disk after you stop the solutions even if you don’t have a credit card in your account. The data will be available and accessible after you restart the solutions. The free credits is valid for 30 days after initial use. Your solutions will be deleted automatically if the following scenario is detected: there is no remaining valid free credits and there is no valid credit card in your account.
To use “backup and restore” functionality, you need to enter a valid credit card in your account and choose non free tier instances. The non free tier solutions provisioned after the credit card is entered have backup and restore functionality through TigerGraph’s Admin Portal. Note that any solutions provisioned before entering the credit card will not be upgraded with the backup and restore functionality.
If you choose to terminate the instance, your solutions and the data will not be preserved. Please see "Provisioning, Backup and Restore" section for detailed explanation on the difference between stopping and terminating a solution.
A: Please check your SPAM folder. The activation email could be sent to your SPAM folder. If you can't find it in SPAM folder, and does not receive verification email in your mailbox after resending the verification email, please contact support@tigergraph.com so that we can assist you with manual email verification process.
Q: How do I develop a customized application on top of TigerGraph Cloud?
A: Please see Graph Gurus episode 24, where we presented "How to Build Innovative Applications with a Native Graph Database".
Q: Can I upgrade from V2.6.3 to V3.0.5?
A: For free tier solutions, the upgrade is not supported. If you want to change the database version in your free tier, you can terminate the existing free tier solution, and create a new free tier with the new version. In each TigerGraph Cloud account, you can have one free tier.
For paid tier solutions, please submit a support ticket for upgrade assistance. Downtime is expected during this upgrade. It is recommended to create a new blank V3.0.5 solution, import your data and copy the GSQL queries to test and experiment before upgrading your production instance from V2.6.3 to V3.0.5.
See www.tigergragraph.com/cloud for pricing information.
A: Yes, there is a discount for contracting with TigerGraph for a one-year term. Please contact sales@tigergraph.com to request your discount.
Q: Can I purchase TigerGraph Cloud Credits?
A: Yes. You can purchase cloud credits applied to TigerGraph Cloud usage. Please refer to https://www.tigergraph.com/cloud-credits/
A: If you are subscribed to our standard hourly service, you will be charged only for your hours of use, as described above.
A: We bill you and charge your credit card at the end of each calendar month.
A: You can either open a support ticket from the cloud portal by clicking “Support” on the menu at the left of the page, or you can send an email to billing@tigergraph.com.
A: If this happens you can contact sales@tigergraph.com and we will provide you with other payment options.
A: You can find our terms and conditions here: www.tigergraph.com/terms.
A: With TigerGraph Cloud, you only pay for what you use. For long term contracts, please contact sales@tigergraph.com.
TigerGraph Distributed Cloud offers eight different instances in AWS platform, ranging from 4 vCPUs with 7.5 GiB RAM, to 96 vCPUs with 768 GiB RAM. In Azure, TigerGraph Distributed Cloud offers five different instances, ranging from 8 vCPUs with 16 GiB RAM, to 32 vCPUs with 256 GiB RAM. Larger graphs require more RAM. Higher performance calls for both more CPUs and more RAM.
Our pricing table gives initial recommendations for which instance to start with, if you know how much data you will be loading into the graph. We call the input data your "raw data". TigerGraph reorganizes your data into a graph, encoding and compressing it. We have assumed that your stored graph will be about 70% of the size of your raw data. This is a conservative estimate; it's often smaller.
You also need RAM for your graph querying and computation. Workloads vary considerably. In the pricing table, we recommend that your total RAM be about 1.5 times the maximum amount of raw data you think you will load.
If you see you need more space or more compute power, then just scale up.
Please submit a support ticket from TigerGraph Cloud Portal or contact support@tigergraph.com for more help.
Please submit a support ticket from TigerGraph Cloud Portal or contact support@tigergraph.com for more help.
A: Contact TigerGraph Cloud Support for migrating between different instance types. Instance migration is not yet supported through one-click operation, however, migration can be achieved by using backup and restore for some cases.
A: Yes, you can provision a distributed database in TigerGraph Cloud. Simply provide the partition number and replication number you would like to have. Please see High Availability and Replication Section below.
A: A Root Disk (EBS based) is attached to TigerGraph Instances.
A: If you choose AWS as the backend, TigerGraph Cloud provisions persistent EBS volume as the disk attached to the EC2 machines to hold installation files and data files. The disk holds the following: OS installation, TigerGraph database installation, TigerGraph Graph storage, other data files uploaded to the instance, and any output files generated by querying the database, in addition to system logs generated during the process. Hence, when you consider the size of the disk, please consider the size of the data for all the above installations and files.
A: TigerGraph Cloud has been designed and tested for Chrome. Other browsers may not yet be fully supported.
A: A TigerGraph Solution is a graph database image which can be deployed on a virtual machine instance. Most solutions also come with a starter kit, a sample graph schema, sample data, and sample queries for a common use case, such as Recommendation Engine, Anti-Fraud, and Healthcare Analytics. In a newly provisioned solution, the data files are ready to be loaded, and the queries are ready to be installed.
A: When you provision or restart a solution, there will be a warm-up period for the machine instances and the disk attached to the instances. The larger the data size and the greater the number of instances, the longer the warm-up period will be.
A: When you stop a solution, you shut down the virtual machine instance. The TigerGraph database is frozen in its current state. Billing for that machine instance also stops. Scheduled backups also stop, but the backup copies are kept in EFS in AWS, and Azure Files in Azure. You will still incur charges for disk storage and backups when a solution is stopped. You can start the solution again. After a warm up period, the solution will return to its previous state.
When you terminate a solution, you will deprovision the virtual machine and the attached disk space. The solution is deleted according to the cloud platforms policies and cannot be recovered. A backup file, however, can be used to restore to a new solution within 15 days.
A: Yes. In GraphStudio, go to Admin Portal > Backup and Restore.
A: TigerGraph Cloud offers full backups on a scheduled or on-demand basis. By default, backup is turned on when instances are running and will be done daily. There are four options you can choose from: backup daily, weekly, monthly, and ad hoc. In current version, the retention policy is to retain up to seven backups. Therefore, if you choose to backup daily; the retention of backup is for a week; if you choose to backup weekly, the retention of backup is for seven weeks; if you choose to backup monthly, the retention of backup is for seven months. if you want to perform an ad hoc manual backup when there are already seven copies of backups, you need to delete an older version of backup in order to save the most recent ad hoc copy. The maximum number of manual backups is six, as the platform always reserves one spot for scheduled backup. When a solution is stopped, backup in EFS or Azure Files will be charged for the time you have the solutions. Please see pricing for backup cost while your instance is stopped.
For a longer retention policy, more options will be coming soon.
Q: Can I restore from a backup from another solution in my account?
A: Only single server solutions can be restored from the backup of another solution in the same account within the same cloud platform. Distributed and replicated cluster cannot be restored from the backup of another cluster in the same account.
A: To perform an ad hoc backup, use the password of the tigergraph user of your solution. To restore from a previous backup, use the same password that was used to create the backup. This rule applies to restoring from a different solution in your account. All the backups of different solutions in your account can be found through the Admin Portal.
A: We will keep the latest backup for 15 days and then delete. Within that 15 days, you may use your backup to restore into another similar solution if it is a single server solution. To restore a cluster within 15 days, please submit a support ticket through the cloud portal.
A: After you perform a backup, you should wait at least 15 minutes.
A: Please submit a support ticket through the cloud portal.
A: TigerGraph Distributed Cloud offers active-active replication, for increased availability and automatic failover.
A TigerGraph system with HA is a cluster of server machines which uses replication to provide continuous service when one or more servers are not available or when some service components fail. TigerGraph HA service provides loading balancing when all components are operational, as well as automatic failover in the event of a service disruption.
A: Replication factor means how many copies of data are stored, each on a separate machine. The default HA configuration has a replication factor of two, meaning that a fully-functioning system maintains two copies of the data, stored on separate machines. TigerGraph Distributed Cloud currently supports your choice of replication factor of one (only one copy of the data, not recommended for critical systems) or two. Higher replication factors will be supported in the future.
Limitation: In TigerGraph Distributed Cloud, if replication is used, the total number of instances must be at least 3. If replication factor is 2, then the partition factor must be at least 2, for a total of 2x2 = 4 instances.
A: Partition factor means the number of parts or components your graph data is split into, which also equals the number of instances that collectively store one copy of the full graph. For example, if you select a partition factor of 3, each instance will hold approximately 1/3 of your data. Please read https://docs.tigergraph.com/admin/admin-guide/installation-and-configuration/ha-cluster#examples for additional details about partitions and replications.
A: It currently takes about 4 minutes to provision a single instance. If you configure a 2x2 replicated and distributed graph database, it will take about 15 minutes.
A: By default, you will be given your own VPC(s) for your TigerGraph Cloud account resources in AWS and your own Azure Virtual Networks for your TigerGraph Cloud account resources in Azure. Your instances are separated from other accounts by different VPCs or Virtual Networks. Within your own account, you have different VPCs or Virtual Networks for different regions.
A: Yes, TigerGraph Cloud encrypts all data in transit and at rest.
A: You are not sharing storage with other customers. Each TigerGraph solution is provisioned as one or more virtual machine instances of the TigerGraph engine, used only for your account, and provisioned with its own disk space. No two accounts are sharing the same TigerGraph database.
A: The current version of TigerGraph Cloud does not support VPC peering. The feature is coming soon. If you want VPC peering, contact sales@tigergraph.com for managed services.
A: You provide the initial password through provisioning steps in your cloud portal. Hence, remember the initial password you provided to your tigergraph user. To change the password, you need to log in to GraphStudio using tigergraph/<initial password>, then go to Admin Portal. The ability to change passwords is provided through administrator portal. You can access this page by GraphStudio > Admin Portal > User Management.
Q: Can I create multiple users with different roles to access TigerGraph solutions?
A: If you choose V3.0.5, the default tigergraph user with superuser role can create other users with different roles through GraphStudio > Admin Portal > User Management for each solution. Please read the following documentation for more steps and information: https://docs.tigergraph.com/ui/admin-portal/user-management
Additional information on Role Based Access Control can be found here: https://docs.tigergraph.com/ui/graphstudio/user-access-management
A: When you register your account, you will select a username and password. You can then log in anytime at www.tgcloud.io. You will also be given a URL, using a subdomain name that you select.
A: You can access the database through TigerGraph's GraphStudio visual interface and through RESTful endpoints. Use RESTful endpoints to POST to TigerGraph solutions and develop applications. Please refer to the RESTful API User Guide. To find the RESTful endpoints for queries created in GraphStudio, please read “Show Query Endpoint”. There is also a recorded webinar which demos the process in details: https://info.tigergraph.com/graph-gurus-24
Here is the step-by-step instructions:
TigerGraph cloud enables REST++ Authentication to securely connect TigerGraph Cloud solutions with your application through port 9000.
Step 1: [One time] Navigate to the TigerGraph solution's Admin Portal, and generate a secret from User Management.
For example, the URL for the solution is:
and the generated secret is abcd1234 from Admin Portal.
Step 2: [Need to renew every lifetime] Use the secret generated in step 1 to get a RESTPP token (for example, xyz789) using curl command. Note that the port is 9000.
Here is an example where you obtain a token with a lifetime of 1,000,000 seconds (11 days):
Step 3: Now in your application, use the token in the REST call, for example:
A: Yes. Free tier instances expose RESTful endpoints through port 9000 to allow access to TigerGraph database, similar to non free tier instances.
A: TigerGraph's role-based access control with MultiGraph will be available in a future update.
A: When you terminate an instance in TigerGraph Distributed Cloud, the virtual machine instance and its associated storage volume are deleted according to the policies of the underlying cloud infrastructure vendor.
A: TigerGraph Cloud encrypts data at rest and in transit, and SSL is enabled for secure access.
A: The ability to use cloud portal to integrate TigerGraph Cloud into an SSO system will be provided at a future date. If you are using a paid tier instance, please submit a support ticket to request advanced service to integrate into an SSO system TigerGraph supports. Please see https://docs.tigergraph.com/v/2.6/admin/admin-guide/user-access-management/single-sign-on
A: Access to TigerGraph system and component logs is coming soon via the TigerGraph Cloud portal and administrator portal for provisioned TigerGraph instances.
Q: Can I upgrade from V2.6.3 to V3.0.5?
A: For free tier solutions, the upgrade is not supported. For paid tier solutions, please submit a support ticket for upgrade assistance. Downtime is expected during this upgrade. It is recommended to create a new blank V3.0.5 solution, import your data and copy the GSQL queries to test and experiment before upgrading your production instance from V2.6.3 to V3.0.5.
A: If in rare cases, you cannot submit TigerGraph Cloud support tickets through the cloud portal for your account, you can also submit the support request by email to support@tigergraph.com directly. This action will automatically generates a new freshdesk support ticket and you can track the support ticket in freshdesk portal. Please remember to use the email account associated with your TigerGraph Cloud account to submit the support email to support@tigergraph.com so that TigerGraph Cloud Support can verify your account.
A: TigerGraph is a native parallel graph database built on C++. It is not built on a NoSQL database or relational database.
A: The GraphStudio visual design tool provides several monitors. The Load Data page includes a real time monitor and statistics. Query performance and many other measures are available on the administrator portal.
A: Due to TigerGraph's massively parallel and hybrid in-memory database design, an instance with more vCPUs and more memory will usually run faster. For a given hardware configuration, performance can be improved by optimizing graph schema, loading jobs, and queries. In TigerGraph Distributed Cloud, you can also choose to provision a cluster with replication factor 2 to increase throughput. Contact sales@tigergraph.com to discuss for query optimization services.
A: A list of third-party software used in the TigerGraph engine and TigerGraph Cloud is available at https://docs.tigergraph.com/legal/patents-and-third-party-software.
A: In your cloud portal, on the top bar, you can submit the support ticket by clicking on . This will generate a support ticket in TigerGraph's freshdesk support system. You can track the ticket status in freshdesk.
Account With a Valid Credit Card
Account Without a Valid Credit Card
Free Tier Solution Quota
1
1
Total Instance Quota
20
2
Total vCPU Quota
160
16
Cluster Size Limit
10 instances
1 (that is, distributed data is not enabled)
Replication Factor Limit
2
1 (that is, HA is not enabled)
Request Quota/Limit Increase
Yes, Please contact sales@tigergraph.com.
N/A
Please upgrade your account by entering a valid credit card.