TigerGraph Cloud FAQs

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Top FAQs

Q: How does TigerGraph Cloud compare with other DBaaS offerings?

A: TigerGraph Cloud gets you up and running with the fastest and best price-performance graph platform in just minutes. TigerGraph's native parallel graph and deep link analytics give you both speed and scale, even on the most complex tasks. The GraphStudio visual design interface enables everyone on your team to be a guru in graph. And our starter kits for popular use cases mean you can have an example graph application working in minutes. Since it requires far fewer machines to achieve high performance, TigerGraph’s price performance sets a new bar for the graph database industry.

Q: Are there Free Tier Instances or Free Credits for the System?

A: Yes, in both instances.

Free Credits: A $25 credit will be automatically granted to each new registered account. The free credits is valid for 30 days after initial use.

Free Tier Instance: When you select an instance type, you will see that one instance type is designated as the Free Tier. For each registered account, you may provision one solution from the Free Tier. Free Tier instances do not include backup and do not include support.

If no user activity is detected for an extended period (2 hours), TigerGraph may automatically stop a Free Tier instance. Users can manually restart the free tier instances from their cloud portal. After 30 days of inactivity, TigerGraph may terminate the inactive free tier instances. For additional information, see TigerGraph Cloud Terms.

Tip: export the modified solution

Q: In what cloud regions does TigerGraph operate?

A: US-West-1 (N.Cal), US-East-1 (N. Virginia), EU-West-1(Ireland), EU-West-2(UK), EU-Central-1(Germany) and AP-Northeast-1(Japan). More regions will be added soon.

Q: Does TigerGraph Cloud support distributed databases?

A; The first version of TigerGraph Cloud can spin up single server TigerGraph instances. A distributed version will available in a future release.

Q: What type of server should I use for my data size and workload?

A: Please see the section on pricing on our website at www.tigergraph.com/cloud/. For further assistance, contact TigerGraph at salesdev@tigergraph.com

Q: What kind of services do I get?

A: TigerGraph Cloud includes automatic scheduled backup, built-in encryption and other security features, and patching. As a cloud service, many of the administrative and operational tasks - for monitoring, restoring, upgrading, for example - are just a click away. In addition to operations and management for your TigerGraph databases, TigerGraph Cloud also offers Graph Starter Kits to provide instant experience to various graph analytics use cases. The list of Starter Kits can be found here: https://www.tigergraph.com/starterkits/

Q: Is there a quota for the number of solutions I can provision in a single account?

A: Yes. For basic accounts with valid credit cards, there is a limit of 200 vCPUs and 10 solutions. For accounts running exclusively on Free Credits and that have not yet entered a valid credit card, there is a limit of 24 vCPUs and 2 solutions. For each registered account (with and without a valid credit card), you may only provision one solution from the Free Tier. To allow more vCPUs and solutions, please contact TigerGraph at salesdev@tigergraph.com.

Q: Can I run queries directly after sample starter kits are provisioned?

A: Please perform the following steps after the solution is provisioned to run the packaged sample dataset and queries:

  1. Connect to GraphStudio through “Open Solution Via Domain” from the cloud portal.

  2. On the Load Data tab, click the Load button to load the sample dataset.

  3. On the Write Query tab, click the Install button to install the sample queries.

Now you can run queries on the starter kit's sample data. Please visit tigergraph.com/starterkits to watch the overview video for each starter kit.

Q: How can I monitor my TigerGraph Cloud service?

A: TigerGraph Cloud is instance-based and offers an administrator portal to monitor the performance and health of each machine instance.

Q: Is TigerGraph Cloud cloud-agnostic?

A: TigerGraph Cloud will provide teams with the flexibility to use the cloud vendor of their choice, so there will be no vendor lock-in. For the first version, TigerGraph Cloud offers instances on the AWS platform. More cloud platforms are coming soon. If you require immediate assistance to manage TigerGraph on another cloud provider, please contact salesdev@tigergraph.com.

Q: Is the support for TigerGraph Cloud the same as the support for TigerGraph Enterprise?

A: Yes, TigerGraph supports TigerGraph cloud users. See the Support Policy terms at https://www.tigergraph.com/support-policy/

Q: What is the user interface for the TigerGraph Cloud instance?

A: The TigerGraph GraphStudio™ UI (User Interface) provides an intuitive, browser-based interface that helps users get started quickly with graph-based application development tasks: designing a graph schema, creating a schema mapping, loading data, exploring the graph, and writing GSQL queries.

Q: What graph query language does TigerGraph support?

A: TigerGraph uses GSQL, the query language designed for fast and scalable graph operations and analytics. GSQL’s similarity to SQL, high-level syntax, Turing completeness, and built-in parallelism brings faster performance, faster development and the ability to describe any algorithm.

You can start learning GSQL from our tutorial at docs.tigergraph.com/intro/gsql-101. We also support a RESTful API and JSON output for easy integration with application languages like Python, Java, and C++.

Start learning GSQL and become a TigerGraph Certified Associate today: www.tigergraph.com/certification/

Q: Can I have multiple graphs in one TigerGraph Cloud instance?

A: TigerGraph's MultiGraph feature, available now in the on-premises TigerGraph Enterprise product, will be coming to TigerGraph Cloud soon.

Q: What methods do you support for importing data?

A: We support AWS S3 import and local file upload. Spark loading is available through our open source JDBC Driver. See https://github.com/tigergraph/ecosys/tree/master/etl

Q: If I don’t enter a valid credit card in the account and use the initial $25 free credit, will the data in the provisioned solutions be deleted if I stop the solutions?

A: As long as there is remaining free credits in your account, the data of your solutions will be preserved by the provisioned disk after you stop the solutions even if you don’t have a credit card in your account. The data will be available and accessible after you restart the solutions. The free credits is valid for 30 days after initial use. Your solutions will be deleted automatically if the following scenario is detected: there is no remaining valid free credits and there is no valid credit card in your account.

To use “backup and restore” functionality, you need to enter a valid credit card in your account and choose non free tier instances. The non free tier solutions provisioned after the credit card is entered have backup and restore functionality through TigerGraph’s Admin Portal. Note that any solutions provisioned before entering the credit card will not be upgraded with the backup and restore functionality.

If you choose to terminate the instance, your solutions and the data will not be preserved. Please see "Provisioning, Backup and Restore" section for detailed explanation on the difference between stopping and terminating a solution.

Q: I can’t find my registration activation email after registering for the first time. Where can I find it?

A: Please check your SPAM folder. The activation email could be sent to your SPAM folder.

Pricing

See www.tigergragraph.com/cloud for pricing information.

Q: Do you offer a discount for annual contracts/commitments?

A: Yes, there is a discount for contracting with TigerGraph for a one-year term. Please contact salesdev@tigergraph.com to request your discount.

Q: If I delete my instance before the end of the month, what will I have to pay?

A: If you are subscribed to our standard hourly service, you will be charged only for your hours of use, as described above.

Q: If I add an instance mid-month, when do I start paying for it?

A: We bill you and charge your credit card at the end of each calendar month.

Q: If I have a billing problem that I can’t solve online, how do I contact you?

A: You can either open a support ticket from the cloud portal by clicking “Support” on the menu at the left of the page, or you can send an email to billing@tigergraph.com.

Q: What happens if my monthly costs exceed the credit limit on my credit card?

A: If this happens you can contact salesdev@tigergraph.com and we will provide you with other payment options.

Q: Where can I find TigerGraph's terms and conditions for its products and services?

A: You can find our terms and conditions here: www.tigergraph.com/terms.

Q: How is TigerGraph Cloud priced for development, test, or QA environments?

A: With TigerGraph Cloud, you only pay for what you use.

Sizing and Scaling

Q: How do I determine the instance needed for my workload?

TigerGraph Cloud v1 offers 7 different instances, ranging from 7 vCPUs with 15 GiB RAM, to 96 vCPUs with 768 GiB RAM. Larger graphs require more RAM. Higher performance calls for both more CPUs and more RAM.

Our pricing table gives initial recommendations for which instance to start with, if you know how much data you will be loading into the graph. We call the input data your "raw data". TigerGraph reorganizes your data into a graph, encoding and compressing it. We have assumed that your stored graph will be about 70% of the size of your raw data. This is a conservative estimate; it's often smaller.

You also need RAM for your graph querying and computation. Workloads vary considerable. In the pricing table, we recommend that your total RAM be about 1.5 times the maximum amount of raw data you think you will load.

If you see you need more space or more compute power, then just scale up.

Contact support@tigergraph.com for more help.

Q: How do I expand the disk size?

Please contact support@tigergraph.com. TigerGraph Cloud v1.0 can expand through Backup and Restore procedures.

Q: Can I migrate my database to a larger (or smaller) instance?

A: Contact TigerGraph Cloud Support for migrating between different instance types. Instance migration is not yet supported through one-click operation, however, migration can be achieved by using backup and restore.

Q: Can I deploy a distributed TigerGraph database across a cluster of instances?

A: Distributed database support is not yet available on TigerGraph Cloud, but it is available through our Managed Services or a deployment of TigerGraph Enterprise on your own cloud account.

Hardware

Q: What type of disks are attached to the provisioned TigerGraph Instances?

A: For Version 1, a Root Disk (EBS based) is attached to TigerGraph Instances. External EBS drives will be available soon.

Q: What browsers are supported?

A: TigerGraph Cloud Version 1 has been designed and tested for Chrome. Other browsers may not yet be fully supported.

Provisioning, Backup and Restore

Q: What is a Solution?

A: A TigerGraph Solution is a graph database image which can be deployed on a virtual machine instance. Most solutions also come with a starter kit, a sample graph schema, sample data, and sample queries for a common use case, such as Recommendation Engine, Anti-Fraud, and Healthcare Analytics. In a newly provisioned solution, the data files are ready to be loaded, and the queries are ready to be installed.

Q: Is there a warm-up period for TigerGraph instances and solutions?

A: When you provision or restart an instance, there will be a warm-up period for the instances and the disk attached to the instances. The larger the data size is, the longer the warm-up period will be.

Q: What is the difference between stopping and terminating a solution?

A: When you stop a solution, you shut down the virtual machine instance. The TigerGraph database is frozen in its current state. Billing for that machine instance also stops. Scheduled backups also stop, but the backup copies are kept in S3 buckets. You will still incur charges for disk storage and backups when a solution is stopped. You can start the solution again. After a warm up period, the solution will return to its previous state.

When you terminate a solution, you will deprovision the virtual machine and the attached disk space. The solution is deleted according to the cloud platforms policies and cannot be recovered. A backup file, however, can be used to restore to a new solution within 15 days.

Q: Do you offer backup in TigerGraph Cloud?

A: Yes. In GraphStudio, go to Admin Portal > Backup and Restore.

Q: What backup options are available?

TigerGraph Cloud offers full backups on a scheduled or on-demand basis. By default, backup is turned on when instances are running and will be done daily. There are four options you can choose from: backup daily, weekly, monthly, and ad hoc. In version 1.0, the retention policy is to retain up to seven backups. Therefore, if you choose to backup daily; the retention of backup is for a week; if you choose to backup weekly, the retention of backup is for seven weeks; if you choose to backup monthly, the retention of backup is for seven months. if you want to perform an ad hoc manual backup when there are already seven copies of backups, you need to delete an older version of backup in order to save the most recent ad hoc copy. The maximum number of manual backups is six, as the platform always reserves one spot for scheduled backup. When a solution is stopped, backup in S3 will be charged for the time you have the solutions. Please see pricing for backup cost while your instance is stopped.

For a longer retention policy, more options will be coming soon.

Q: What password do I use for backup and restore?

To perform an ad hoc backup, use the password of the tigergraph user of your solution. To restore from a previous backup, use the same password that was used to create the backup. This rule applies to restoring from a different solution in your account. All the backups of different solutions in your account can be found through the Admin Portal.

Q: What happens to my automated backups if I terminate my solution?

A: We will keep the latest backup for 15 days and then delete. Within that 15 days, you may use your backup to restore into another similar solution.

Q: How soon can I restore from a backup that I just made?

A: After you perform a backup, you should wait at least 15 minutes.

Q: How can I delete my TigerGraph Cloud account?

A: Please submit a support ticket through the cloud portal.

High Availability and Replication

Q: What kind of replicas does TigerGraph Cloud support?

A: The TigerGraph on-premises database is designed with built-in support for replication for high availability (HA) with automatic failover. TigerGraph Cloud service will offer the same HA and replication in an upcoming version. If you need HA now, please contact salesdev@tigergraph.com and we can assist with other deployment options.

Network and Security

Q: Can I use TigerGraph in Amazon Virtual Private Cloud (Amazon VPC)?

A: By default, you will be given your own VPC(s) for your TigerGraph Cloud account. Your instances are separated from other accounts by different VPCs. Within your own account, you have different VPCs for different regions.

Q: Does TigerGraph Cloud support encrypting my data in transit and at rest?

A: Yes, TigerGraph Cloud encrypts all data in transit and at rest.

Q: Am I sharing data storage with other customers? Is TigerGraph a multi-tenant solution?

A: You are not sharing storage with other customers. For version 1.0, each TigerGraph solution and instance is provisioned with a single server version of the TigerGraph engine, and provisioned with its own disk space. No two accounts are sharing the same TigerGraph database.

Q: Can I use TigerGraph Cloud to do VPC peering?

A: Version 1.0 of TigerGraph Cloud does not support VPC peering. The feature is coming soon. If you want VPC peering, contact salesdev@tigergraph.com for managed services.

Q: How do I change the password to my solutions (mandatory step)?

A: This is mandatory for your security concern. Default user/password is tigergraph/tigergraph. Please change the password to protect your system. The ability to change passwords is provided through administrator portal. You can access this page by GraphStudio > Admin Portal > User Management.

Q: How do I access my TigerGraph Cloud account (e.g., username and password)?

When you register your account, you will select a username and password. You can then log in anytime at www.tgcloud.us. You will also be given a URL, using a subdomain name that you select.

Q: How do I access my TigerGraph database and POST to TigerGraph?

A: You can access the database through TigerGraph's GraphStudio visual interface and RESTful endpoints. Use RESTful endpoints to POST to tigergraph solutions and develop applications. Please refer to RESTful API Guide. To find RESTful endpoints from GraphStudio, please read “Show Query Endpoint”.

Here is the step-by-step instructions:

TigerGraph cloud enables REST++ Authentication to securely connect TigerGraph Cloud solutions with your application through port 9000.

Step 1: [One time] Navigate to the TigerGraph solution's Admin Portal, and generate a secret from User Management.

For example, the URL for the solution is:

https://SOLUTIONID.i.tgcloud.us:14240/admin/#/user-management

and the generated secret is abcd1234 from Admin Portal.

Step 2: [Need to renew every lifetime] Use the secret generated in step 1 to get a RESTPP token (for example, xyz789) using curl command. Note that the port is 9000.

Here is an example where you obtain a token with a lifetime of 1000,000 seconds (11 days):

curl -X GET 'https://SOLUTIONID.i.tgcloud.us:9000/requesttoken secret=abcd1234&lifetime=1000000'

Returning

{"code":"REST-0000",

"expiration":1570727825,

"error":false,

"message":"Generate new token successfully.",

"token":"xyz789"

}

Step 3: Now in your application, use the token in the REST call, for example:

curl -X GET -H "Authorization: Bearer xyz789" 'https://SOLUTIONID.i.tgcloud.us:9000/graph/MyGraph/vertices/Account?limit=3'

Q: Do free tier instances expose RESTful endpoints?

A: Yes. Free tier instances expose RESTful endpoints through port 9000 to allow access to TigerGraph database, similar to nonfree tier instances.

Q: Does TigerGraph Cloud offer Role Based Access Control?

A: For version 1.0, there is one role and user for the cloud portal.

Q: What happens to my data if I terminate an instance or if my account is closed?

A: For version 1.0, when you terminate an instance in TigerGraph Cloud, the virtual machine instance and its associated storage volume are deleted according to the policies of the underlying cloud infrastructure vendor.

Q: How does TigerGraph Cloud secure my data?

A: TigerGraph Cloud encrypts data at rest and in transit, and SSL is enabled for secure access.

Q: Can I integrate TigerGraph Cloud into my single sign on system?

A: The ability to integrate TigerGraph Cloud into an SSO system will be provided at a future date.

Logs

Q: Does TigerGraph Cloud provide logs?

A: Access to TigerGraph system and component logs is coming soon via the TigerGraph Cloud portal and administrator portal for provisioned TigerGraph instances.

Performance

Q: Is TigerGraph built on a NoSQL database or a relational database?

A: TigerGraph is a native parallel graph database built on C++. It is not built on a NoSQL database or relational database.

Q: How can I monitor the speed or throughput of queries and data loading?

A: The GraphStudio visual design tool provides several monitors. The Load Data page includes a real time monitor and statistics. Query performance and many other measures are available on the administrator portal.

Q: How can I improve the speed of my system?

A: Due to TigerGraph's massively parallel and hybrid in-memory database design, an instance with more vCPUs and more memory will usually run faster. For a given hardware configuration, performance can be improved by optimizing graph schema, loading jobs, and queries. Contact salesdev@tigergraph.com to discuss for query optimization services.

Q: What third-party software is used in TigerGraph Cloud?

A: A list of third-party software used in the TigerGraph engine and TigerGraph Cloud is available at https://docs.tigergraph.com/legal/patents-and-third-party-software.