TigerGraph Cloud V1 to TigerGraph Distributed Cloud FAQs

Q: What's the difference between TigerGraph Cloud V1 and TigerGraph Distributed Cloud?

TigerGraph Cloud V1 was released in September 25th, 2019, it supports single server TigerGraph solutions.

TigerGraph Distributed Cloud is released on January 8th, 2020. It is the latest version of TigerGraph Database-as-a-Service product with the additional capability to provision distributed and highly available TigerGraph Clusters. TigerGraph Distributed Cloud is the next generation service to replace TigerGraph Cloud V1.

TigerGraph Cloud V1 and TigerGraph Distributed Cloud have two different backend systems. They will operate concurrently until TigerGraph Cloud V1 is deprecated at the end of Q1, 2020. The detailed deprecation policy for TigerGraph Cloud V1 will be sent to users in January 2020.

Q: What’s the URL for TigerGraph Distributed Cloud?

A: The latest TigerGraph Distributed Cloud is tgcloud.io

The charter TigerGraph Cloud V1 is tgcloud.us

Q: What are the new features in TigerGraph Distributed Cloud?

  • Option to provision a Highly Availability Solution via replication

  • Option to provision a Distributed TigerGraph Solution at Provisioning

  • Enhanced Cloud Portal Solution Creation Workflow

  • EFS as backup storage

  • More and better Starter Kits

Q: I already have a login for TigerGraph Cloud V1. Do I need to create a new login for the latest version TigerGraph Distributed Cloud?

A: Yes. TigerGraph Cloud V1 and TigerGraph Distributed Cloud have two different backend systems. You need to register for a new account in TigerGraph Distributed Cloud via tgcloud.io.

In TigerGraph Distributed Cloud, the login system is managed by AUTH0. Therefore, you can login directly through your Google account or your Linkedin account. If you use another email address, you need to register again.

Q: Will my solutions in V1 show up in the latest TigerGraph Distributed Cloud?

A: No. TigerGraph Cloud V1 and TigerGraph Distributed Cloud have two different backend systems. Your solutions in V1 platform will not automatically show up in the new Distributed Cloud. You can export your solutions (which saves your graph and queries) to your local system, and import into your solutions provisioned in the new account in TigerGraph Distributed Cloud. Please refer to the guide described here. To transfer data, you can write GSQL queries which print all your data to files.

Q: How do I move my solutions in TigerGraph Cloud V1 to the latest TigerGraph Distributed Cloud?

A: You can export your solutions (which saves your graph and queries) to your local system, and import into your solutions provisioned in the new account in TigerGraph Distributed Cloud. Please refer to the guide described here. To transfer data, you can write GSQL queries which print all your data to files.

Q: Will you deprecate TigerGraph Cloud V1?

A: Yes. We will announce TigerGraph V1 deprecation schedule in January 2020.

Q: I can see Credit Card information pre-loaded in my account in TigerGraph Distributed Cloud. Why?

A: We are using Stripe for the payment system. If you are using the same V1 email address as the new login email address in TigerGraph Distributed Cloud, Stripe has a record of your credit card from TigerGraph V1. Hence your credit card information will be populated in the account information. You can enter a different credit card first and delete the old credit card if you prefer.